1. Introduction
The Lychee Meds mission is to help patients access thoughtful care for their healthcare needs and improve the way people interact with the medical system when addressing certain health conditions. This document serves as a universal code of conduct for physician use of the Lychee Meds platform.
Our goal is to align the values and care philosophy of Lychee Meds with the physicians and other healthcare practitioners who practice through the platform. This Code of Conduct may be updated based on feedback from affiliated practitioners so patients continue receiving high quality care.
2. Best practices on the platform
Be patient. Telemedicine may be unfamiliar to many patients. Patients may ask basic questions about how telemedicine works, what to expect, or what information is needed. Practitioners should be sensitive to patient concerns and work with each patient to determine an appropriate course of care.
Always explain. Whether a prescription is issued or not, practitioners should provide a clear explanation of the decision. Patients come to Lychee Meds seeking guidance, care, and context.
Follow up. Lychee Meds may support scheduled follow-ups for patients receiving treatment plans. If a practitioner believes additional follow-up is clinically appropriate, the practitioner should use available messaging tools or contact the Lychee Meds care operations team.
Document carefully. Practitioners should thoroughly document clinical decisions. If a patient is cleared for treatment after a system flag or possible contraindication appears, the practitioner's rationale should be documented, including any clarifying information obtained through phone, video, or messaging.
Check in. Practitioners with strong patient satisfaction generally review messages regularly. If a practitioner will be unavailable for more than 48 hours, Lychee Meds should be notified with as much advance notice as possible so patient questions can receive timely responses.
3. Conduct expectations on the platform
Verify identity. Practitioners should confirm patient identity by reviewing that the submitted photo matches the government identification provided. Practitioners should also confirm that basic information submitted during the online visit, including first name, last name, and date of birth, matches the government identification.
Follow state protocols. Practitioners must establish a patient-practitioner relationship consistent with the requirements of the state where the patient is located. Practitioners should not provide medical advice or treatment until that relationship has been properly established. When uncertain, practitioners should contact Lychee Meds operations or legal support.
Treat oldest first. Patients who entered the platform first should generally be reviewed first. Timely service depends on prioritizing patients who have waited longer.
One at a time. If another practitioner has already started treating a patient, a second practitioner should not provide additional treatment unless specifically asked for a second opinion. Practitioners should complete one consult at a time before moving to another patient, giving each consultation undivided attention.
4. Safety, security, and privacy
Drug interactions. Practitioners should carefully review reported medications and watch for potential drug interactions. Previous plans and relevant patient history on the Lychee Meds platform should be reviewed before making a treatment decision.
When in doubt, do not proceed. If a drug interaction, contraindication, or safety issue is unclear, practitioners should seek additional guidance, ask follow-up questions, obtain clarifying information, or refer the patient to an in-person primary care provider when appropriate. Practitioners should not write a prescription unless they are confident it is safe and clinically appropriate.
Pay attention to underlying causes. Patient mental health is as important as physical health. Practitioners should follow up when patient responses raise mental health concerns and should follow applicable emergency protocols if a patient appears to be experiencing a medical emergency.
Review protocols consistently. Practitioners should regularly reference condition-specific protocols and platform guidance. Medical decisions must always be made solely at the practitioner's discretion and in accordance with the applicable standard of care.
Never share credentials or patient information improperly. Practitioners must not share platform passwords or access credentials. Patient information should not be shared outside of authorized workflows, and only the minimum information necessary should be shared with authorized individuals who need it to perform their work.
Secure protected health information. Practitioners should not share protected health information through tools that are not designated for that purpose. Practitioners should avoid using the platform in open areas where another person could view protected health information on a screen.
5. Ethical expectations for platform physicians
Lychee Meds-affiliated practitioners are expected to uphold the ethical standards required by the medical profession.
Do no harm. Patient safety must come first. Practitioners are expected to place patient welfare above all other considerations. Compensation should not depend on whether a prescription is written.
No self-referral. Patients who come through the Lychee Meds platform should not be referred to a practitioner's own separate practice. If referral is needed, patients should be referred to their primary healthcare provider or another appropriate outside physician.
Sound body and sound mind. Practitioners must not practice medicine on the platform while under the influence of alcohol or any mind-altering substance.
Keep Lychee Meds informed. Practitioners should promptly notify Lychee Meds operations of board complaints, hospital administrative actions, malpractice suits or judgments, criminal charges or convictions, or any other administrative or disciplinary action, whether or not it is related to the practice of medicine.
6. Contact information
Questions about this Physician Code of Conduct can be sent to hello@lycheemeds.com.
Lychee Meds LLC
Phone: 512-593-3435
5900 Balcones Drive STE 100
Austin, TX 78731
Certain platform, technology, and backend services may be provided or supported by Bask Health Inc and Bask Health NY. Applicable partner policies may also apply where relevant.