1. Consent acknowledgement
Thank you for choosing Lychee Meds. You are viewing this consent because you have elected to participate in asynchronous telemedicine visits through Lychee Meds with a licensed healthcare practitioner. Your practitioner will be licensed in the state where you are located at the time care is provided.
By clicking "I Agree" or otherwise accepting this consent, you acknowledge that you have read and understand the terms below, understand the potential risks and benefits of asynchronous telemedicine, and give your informed consent to receive telemedicine services under these terms.
2. What is telemedicine?
Telemedicine is the delivery of healthcare services, including evaluation, consultation, diagnosis, and treatment, using electronic communication technologies when you and your healthcare practitioner are in different physical locations. Lychee Meds allows you to receive care from a licensed healthcare practitioner without needing to travel to a separate location or schedule an in-person visit when the practitioner determines telehealth is appropriate.
3. What is asynchronous telemedicine?
Asynchronous telemedicine is a form of telemedicine sometimes called store-and-forward communication. Information is submitted, collected, and reviewed at different times rather than during a live visit. This may include questionnaires, photos, messages, videos, or other information sent electronically for review by a healthcare practitioner.
Asynchronous telemedicine is different from synchronous telemedicine, which usually involves real-time phone or video communication. Healthcare practitioners may use asynchronous telemedicine to support diagnosis, treatment decisions, and medical consultations when live communication or face-to-face contact is not required or is not practical.
Lychee Meds may support asynchronous telemedicine through secure questionnaires, store-and-forward health intake forms, text-based practitioner-patient communications, SMS, MMS, email, and related electronic communication tools.
4. Possible risks of asynchronous telemedicine
As with any healthcare service, asynchronous telemedicine has potential risks. Although Lychee Meds believes these risks are generally low, they may include the following:
Delays in evaluation, consultation, or treatment may occur because of equipment issues, internet outages, poor data quality, service interruptions, or other technology problems. If interruptions occur, you may need to reschedule or continue the visit through another available method.
Security safeguards could fail and result in unauthorized access to personal or medical information.
If you do not provide a complete and accurate medical history, including diagnoses, treatments, medications, supplements, allergies, symptoms, and relevant health information, adverse treatment effects, drug interactions, allergic reactions, or other negative outcomes may occur.
Asynchronous telemedicine services are not emergency services, and your information will not be monitored 24 hours a day, 7 days a week. If you believe you are experiencing a medical emergency, call 911 immediately.
5. Practitioner discretion
The care you receive is determined solely by the healthcare practitioner treating you. There is no guarantee of diagnosis, treatment, medication, or prescription. The healthcare practitioner will decide whether the condition being evaluated or treated is appropriate for care through an asynchronous telemedicine encounter using Lychee Meds.
6. Your rights and acknowledgements
You have privacy rights in asynchronous telemedicine similar to those you would have during an in-person visit. Identifiable images or information from your telemedicine visit will not be shared with researchers or other outside entities without your written consent, except as permitted or required by law. For more information, review the Lychee Meds Privacy Policy.
Asynchronous telemedicine may involve electronic transmission of your personal medical information to healthcare practitioners who may be located in another area, including another state.
You understand that you may expect potential benefits from asynchronous telemedicine, but no specific results can be guaranteed.
Information you submit to Lychee Meds through text message, questionnaire, intake form, email, or another supported communication method, as well as information entered by your healthcare practitioner, may become part of your medical record. You may request access to available records by contacting hello@lycheemeds.com.
You understand that your healthcare practitioner's name and credentials may be provided to you as part of the telemedicine process and may be recorded as part of your medical record.
You may withdraw consent or request deletion of your patient profile, where permitted by law, by contacting hello@lycheemeds.com.
7. Sharing healthcare information
You understand that your healthcare information may be shared as described in the Lychee Meds Privacy Policy and as permitted or required by the laws and regulations of the state or territory where you are located.
You also understand that healthcare information may be disclosed in certain circumstances, including when a valid court order requires medical records, when reporting suspected abuse, neglect, or domestic violence, or when necessary to prevent or reduce a serious threat to a person's health or safety.
8. Call, email, and text messaging consent
You expressly consent to allow Lychee Meds, its healthcare practitioners, service providers, and support teams to call, email, or text you, including by SMS or MMS, about personal information, appointments, patient intake, prescription status, support, or other matters related to your telemedicine encounters using the contact information you provide.
Calls or texts may be placed using an autodialer, prerecorded voice, or artificial voice, even if your number appears on a do-not-call list. Your phone carrier's standard message and data rates may apply. This consent is not a condition of purchase. You may revoke this consent at any time by contacting hello@lycheemeds.com.
9. Duration of consent
This Consent to Telehealth remains valid during your treatment and use of Lychee Meds unless you withdraw it, or unless a different consent is required by law or by a healthcare practitioner.
10. Contact information
Questions about this Consent to Telehealth can be sent to hello@lycheemeds.com.
Lychee Meds LLC
Phone: 512-593-3435
5900 Balcones Drive STE 100
Austin, TX 78731