1. Information we collect
We may collect information you provide directly, including your name, email address, phone number, location, height, weight, health goals, health history, medications, allergies, payment details, support messages, and other information submitted through Lychee Meds.
We may also collect technical information automatically, such as IP address, browser type, device information, pages viewed, referring pages, approximate location, cookie identifiers, and interactions with our website.
2. How we use information
Lychee Meds may use information to operate the website, process early-access requests, support intake and eligibility workflows, coordinate provider review, process payments, coordinate pharmacy fulfillment, provide customer support, improve our services, prevent fraud, comply with law, and send service-related communications.
3. Health information and provider partners
When healthcare providers, pharmacies, or other regulated partners participate in your care, some information may be treated as protected health information under applicable law. Those partners may have their own notices and obligations. Information collected directly by Lychee Meds through general website browsing or marketing pages may be governed by this Privacy Policy rather than a healthcare provider's notice.
4. How we share information
We may share information with licensed providers, pharmacies, payment processors, hosting providers, analytics vendors, communications tools, customer support tools, professional advisors, and other service providers who help operate Lychee Meds. We may also share information when required by law, to protect rights and safety, or in connection with a merger, financing, acquisition, or business transfer.
5. Payments
Payment information may be processed by third-party payment processors. Lychee Meds may receive limited payment details such as transaction status, plan selection, billing contact information, and partial card details, but we do not need to store full card numbers on our own servers.
6. Cookies and analytics
We may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand traffic, measure campaigns, and improve Lychee Meds. You can adjust browser settings to limit some cookies, but parts of the website may not work as intended.
7. Marketing choices
If you receive marketing emails or messages from Lychee Meds, you may use the unsubscribe or opt-out instructions in those messages when available. We may still send non-marketing messages about your account, intake, payments, safety, or services.
8. Data retention
We keep information for as long as needed to provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain records, and support legitimate business purposes. Retention periods may vary based on the type of information and the context in which it was collected.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, network, or storage system can be guaranteed completely secure, so you should use care when submitting information online.
10. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, or limits on certain uses or disclosures of personal information. You may also have the right to appeal a privacy decision or opt out of certain targeted advertising or sharing practices. To make a request, contact us using the email below.
11. Children
Lychee Meds is not intended for children or minors under 18. We do not knowingly collect personal information from children through Lychee Meds.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last updated" date, and your continued use of Lychee Meds means the updated policy applies.
13. Contact
Questions or privacy requests can be sent to hello@lycheemeds.com.